Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the Oparbase platform ("Service"), operated by Oparbase Inc. ("Company," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including tenant administrators, team members, clients, and subcontractors accessing portals.

2. Service Description

Oparbase is a cloud-based business operating system designed for field-based trade and construction companies. The Service includes lead management, job tracking, financial tools, proposal generation, communications, client and subcontractor portals, and AI-powered automation features. The Service is provided on a software-as-a-service (SaaS) basis.

3. Accounts and Registration

You must provide accurate information when creating an account. Each organization ("Tenant") is managed by a tenant administrator who is responsible for inviting team members, configuring settings, and managing data within their organization. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Subscriptions and Billing

Paid plans are billed monthly or annually through Stripe. Your subscription renews automatically unless cancelled before the end of the billing period. We may change pricing with 30 days' notice. Refunds are provided at our sole discretion. A 14-day free trial is available for new accounts. If you do not select a paid plan at the end of your trial, your access will be suspended until a plan is selected.

5. Multi-Tenant Data Isolation

Each Tenant's data is logically isolated using row-level security policies. Your organization's data is never accessible to other tenants. We enforce tenant isolation at the database level and the application level. Shared infrastructure is used for hosting, but all queries are scoped to your Tenant.

6. Intellectual Property

The Service, including all software, design, and documentation, is the intellectual property of Oparbase Inc. You retain ownership of all data you input into the Service. We do not claim any intellectual property rights over your business data, documents, or communications.

7. AI Usage Disclosure

The Service uses artificial intelligence powered by Anthropic's Claude API to provide features including proposal generation, call analysis, lead scoring, coaching recommendations, and an AI assistant. When you use AI features, relevant business data (such as job details, lead information, and financial summaries) is sent to Anthropic's API for processing. AI-generated content is provided as suggestions and should be reviewed by a qualified person before use. We do not guarantee the accuracy of AI outputs. Anthropic does not use your data to train their models under our commercial agreement.

8. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the Service for any unlawful purpose, to abuse or disrupt the Service, or to violate the rights of others.

9. Data Retention and Deletion

Your data is retained for as long as your account is active. Upon account cancellation, your data will be retained for 30 days to allow for reactivation, after which it will be permanently deleted. You may request data export at any time through your account settings or by contacting support. We perform regular backups, but deleted data may persist in backups for up to 90 days.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPARBASE INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

11. Indemnification

You agree to indemnify and hold harmless Oparbase Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

Either party may terminate the subscription at any time. We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or engage in conduct that we determine is harmful to the Service or other users. Upon termination, your right to access the Service ceases immediately, subject to the data retention period described above.

13. Modifications

We may modify these Terms at any time. Material changes will be communicated via email or an in-app notification at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Santa Clara County, California.

15. Contact

For questions about these Terms, contact us at legal@oparbase.com.